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Technical Support & FAQ's |
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These pages are here to help you to install Touch-Type Read and Spell version 6.43. Please select the relevant Installation page from the tabs above to see instructions on how to install Touch-Type Read and Spell. If you have installed Touch-Type Read and Spell, but are having problems, please refer to the troubleshooting/FAQ's section. Single Workstation Installation Description Single Workstation Installation will install both the Touch-Type Read and Spell program and files required to allow it to run on a single computer. Installation
If you have any problems please refer to the Troubleshooting section.
Description Network installation is for when you have installed Touch-type Read and Spell onto a central network server, and wish to share it with multiple computers. It will install only the necessary files onto each workstation to allow Touch-type Read and Spell to run. Installation
If you have any problems please refer to the Troubleshooting section. Please use this page to rectify any errors that may have occurred during the installation of Touch-Type Read and Spell on your systems.
The sound files came on a single CD and I have set up TTRS as a network installation. How do I share them with each workstation? To share the sound files with all the computers on your network you need to copy the files to a folder on your server. This folder then needs to be shared across your network. Once this is done, you then need to map this folder as a Network Drive. To do this go to My Computer, click tools, and select Map Network Drive. Within the dialog box that opens up, locate the folder on your server containing the sound files, and click ok. The folder should now be mapped and appear as a network drive. Once this is the case, open up Touch-Type Read and Spell, log in, and go into the options section. This can be found in view > options. Click the "other" tab across the top of the options window and locate the area called Speech Settings. In the drop down menu select the newly mapped network drive. You should now be able to hear the sound files through Touch-Type Read and Spell. I get this error message when I try to run TTRS: "The following error has occurred 329: component MCI32.OCX or one of its dependencies not correctly registered: a file missing or invalid in module clssound: Initialise” The reason that you have got this error is because the workstation is unable to locate the file MCI32.OCX. The file is one of many that Touch-Type Read and Spell uses to run. The quickest way to fix this is to run the Touch-Type Read and Spell installer, which will copy the file into the relevant location on your computer. If you are still having problems then confirm that the file MCI32.OCX is located in the system folder of the workstation. (For Windows XP this is usually c:\windows\system32 ) If the files are not in there then you need to run the installer again. Alternatively try a search on your computer to see if it has been accidentally placed in the wrong location. If the files are in the correct place then you can try manually registering them by doing the following. Go to your start menu and select run. In the dialog box that opens up type regsvr32.exe "c:\windows\system32\MCI32.OCX". (Please change the address in the speech marks to the relevant location for your system) This should register the DLL with your system, allowing Touch-Type Read and Spell to locate it. I get this error when we reach the end of a module: “Run-time error 339: Component MSCHART.OCX or one of its dependencies not correctly registered: a file is missing or invalid” Please refer to the question entitled I get this error message when I try to run TTRS: "The following error has occurred 329: component MCI32.OCX or one of its dependencies not correctly registered: a file missing or invalid in module clssound: Initialise". Change the filename where appropriate. When I go to the history section of Touch-Type Read and Spell I get told that there are no history records present for any of the levels I have completed The reason none of the progress is being saved is because the information is saved on the server. Please check that the users of Touch-Type Read and Spell have write permission to the folder where it is located on the server. I keep getting the following error message: "The following Error has occurred 75: Path/File access error in module clsHistory:AddHistoryEvent" Please refer to the question entitled When I go to the history section of Touch-Type Read and Spell I get told that there are no history records present for any of the levels I have completed. I keep getting the following error message: "The following Error has occurred 75: Path/File access error in module clsHistory:mDisplayHistoryLine Please refer to the question entitled When I go to the history section of Touch-Type Read and Spell I get told that there are no history records present for any of the levels I have completed. After installing TTRS on my server and client PCs, I get an error when trying to start TTRS on the client PCs. This error states that the shortcut is not linked to ‘TTRS.exe’. How can I resolve this? When you are installing TTRS on your client PCs you are asked for the location on the network from where the client will run TTRS. In the installation manual you are instructed to enter the location of the TTRS folder on the server. On most networks this is sufficient. However, on some networks it seems that you must link to the .exe file. This can be resolved very simply. When you get the error message, Windows starts to browse for the .exe file (you will see the ‘searching torch’ icon on screen). The .exe file will then be found in the TTRS folder on the server. You will be asked if you want to fix the shortcut so that it now points to the .exe file rather than to the folder. Click ‘Fix’ here and the problem should be resolved. My organisation has Global Policies and Roaming Profiles implemented - when I install TTRS locally, no histories are saved because the Global Profile disallows saving any user files to the local drive (c:) ANSWER You need to do a network installation, by installing TTRS locally on your server, and then sharing its program folder out, and getting your users to run it from the server's drive location. Don't forget to also copy the contents of the sound CD to another folder, and share that out too, as detailed in this FAQ entry: "The sound files came on a single CD and I have set up TTRS as a network installation. How do I share them with each workstation?" I'm still having trouble with the MSCHART.OCX or the MCI32.OCX file. Is there anything else you can suggest? Download and install the latest Visual Basic Runtime files from Microsoft. Go to http://www.microsoft.com/downloads and in the search box at the very top of the page, search "all downloads" for "VB6.0-KB290887-X86.exe" (copy and paste, without the quotes). Install the file once it's downloaded. |
